Support

Contact us

Email support@yiriba.com with the subject "PlantRx" and we will get you sorted.

Yiriba LLC · 11041 Shadow Creek Pkwy, Ste 121, PMB 526, Pearland, TX 77584, United States

Common questions

• It asked me to retake the photo and did not answer: that is deliberate. When we are not confident enough to stand behind an answer, we say so rather than guess, and you are not charged. Try again in brighter, even light with the affected leaves filling most of the frame.

• I was not charged, was that a mistake?: no. Your first diagnosis is free in full, and any diagnosis we decline to stand behind is free too.

• Restore my unlimited unlock: open Settings in the app and tap Restore Purchases, making sure you are signed into the same Apple account you bought with.

• Do my credits expire?: never.

• Delete a photo: open the photo in your history and delete it. It and its diagnosis are removed immediately, and we cannot recover them.

Safety

PlantRx never advises on whether a plant is safe to eat or touch, and never tells you a plant is safe for a child or pet. If a child or animal may have eaten part of a plant, contact Poison Control (US 1-800-222-1222) or a vet immediately.

Feedback

If a diagnosis was wrong, tell us what the plant actually had. That is the single most useful thing you can send us, and we read every one.